Privacy Policy
This policy explains what information we collect through dayarcsolutions.com (the “Site”), why we collect it, and how we handle it. It also covers the software we build and operate for client businesses, including the text (SMS) and WhatsApp messaging those platforms send (sections 7 to 9). If we work together under a separate agreement, that agreement governs the engagement.
1. Who we are
DayArc Solutions is operated by EOS Solutions LLC, doing business as Engineered Ops Solutions (“DayArc”, “we”, “us”). For privacy questions, email hello@engineeredopssolutions.com or call (205) 834-6009.
2. Information we collect
Information you give us
If you email us or send an inquiry, we receive the information you choose to share, typically your name, email address, company, area of interest and the details of your message. The Site has no accounts or payment flow.
Technical information
Our hosting and network provider (Cloudflare) may process standard technical data when you visit the Site, such as your IP address, browser type, requested page, referring page and timestamps. This is used for security, abuse prevention and reliability.
3. Cookies and third-party services
We do not use advertising cookies, analytics scripts or tracking pixels. Our hosting provider may set strictly necessary security cookies as part of its network protection.
The Site loads its fonts from Google Fonts. When a page loads, your browser requests those fonts from Google, which receives your IP address and browser details under Google’s privacy policy.
4. How we use information
- To respond to your inquiry and communicate about potential or current work.
- To operate, secure and troubleshoot the Site.
- To comply with legal obligations and enforce our rights.
5. Sharing
We do not sell your personal information. We share it only with service providers that help us run the Site and communicate, such as hosting, network and email providers, and only as needed for those services. We may also disclose information where required by law, to protect rights or safety, or as part of a business transfer. Text messaging opt-in data and consent are excluded from all sharing described here and are never shared with third parties.
6. Retention and security
We keep correspondence for as long as needed to handle your inquiry and maintain business records, then delete or archive it. We take reasonable technical and organizational measures to protect information, but no method of transmission or storage is completely secure.
7. Software we build and operate for client businesses
We build and operate software for businesses (“client businesses”), such as booking, scheduling, dispatch and messaging platforms. When you use a client business’s platform, that business decides what information it collects and why, and we process it on the business’s behalf.
- What we process: your name, phone number and email address, details of your bookings, requests or jobs, your preferred language, your messaging consent and message history, and notes the business adds.
- Why: to run the service the business offers you, send confirmations and reminders, and help the business serve you.
- Where: platform data is typically stored with cloud providers such as Google Cloud (Firebase) in the United States, or as set out in our agreement with the business.
- Who can see it: the business you dealt with and its authorized staff. Each business can see only its own customers.
- Your requests: contact the business directly, or email us and we will pass your request to them.
8. Text messages (SMS) and WhatsApp
If you opt in, for example by checking the text message box when you book or by messaging a business on WhatsApp, the business you dealt with may send you messages through our platforms about your bookings, requests or service: confirmations, reminders, changes, cancellations and replies. We do not send promotional messages unless you have given separate, explicit consent for them.
- Consent is optional. Agreeing to receive messages is not a condition of booking or of any purchase.
- Frequency: depends on your activity, typically one to four messages per appointment or request.
- Cost: message and data rates may apply.
- Stop: reply STOP or BAJA at any time to stop messages. Reply HELP or AYUDA for help.
- Your number: we use your phone number only to send messages related to your dealings with the business.
- No sharing for marketing: no mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.
- Delivery: messages travel through our messaging providers, such as Meta’s WhatsApp Business Platform and SMS carriers, which use your number only to deliver them. WhatsApp messages are also subject to WhatsApp’s own terms and privacy policy.
- Records: we keep a log of messages sent and of your consent so the business can honor your choices and we can resolve delivery problems.
Full messaging terms are on the SMS terms page.
9. En español: mensajes de texto y WhatsApp
Si aceptas, el negocio con el que tratas puede enviarte por SMS o WhatsApp confirmaciones, recordatorios y cambios sobre tus citas o solicitudes. Aceptar no es condición para reservar ni para comprar. La frecuencia depende de tu actividad y pueden aplicar tarifas de mensajes y datos. Responde BAJA o STOP para dejar de recibir mensajes, y AYUDA o HELP para obtener ayuda. No compartimos tu número ni tu consentimiento con terceros para fines de mercadotecnia. Para ejercer tus derechos, escribe a hello@engineeredopssolutions.com.
10. Your rights
Depending on where you live, you may have the right to access, correct, delete, restrict or object to the processing of your personal information, or to request a portable copy. You may also complain to your local data protection authority. To exercise a right, email hello@engineeredopssolutions.com. We may need to verify your identity first. For information held by a client business, we will direct your request to that business.
11. International transfers
The Site and our service providers may process information in countries other than yours. Where required, we rely on appropriate safeguards for those transfers.
12. Children
The Site is intended for businesses and is not directed to children. We do not knowingly collect personal information from children.
13. Changes
We may update this policy as the Site or our practices change. The effective date at the top reflects the latest version, and material changes will be highlighted on this page.
14. Contact
Questions about this policy or your information:
hello@engineeredopssolutions.com
EOS Solutions LLC, 2209 1st St NW, Center Point, AL 35215 · (205) 834-6009